Nicholas Dean


I'm an IT professional specializing in application implementation and administration, as well as, process improvement.

Application Implementation

Cornerstone onDemand LMS

Enterprise application administration

Analytics & Reporting

Process Improvement

Blackboard Learn & Collaborate


Lean Enterprise - Green Belt Certification
Arizona State University

February 2014

M.S., Biosecurity & Disaster Preparedness
St. Louis University

August 2012

B.S., Biochemistry
Marshall University

May 2008


Implementation Consultant

  • Implementation consultant for SAPAnywhere - a Small and Medium Business front-office solution

December 2015 - Present

Implementation Consultant
LearningMate Solutions

  • Implement Learning Management Systems (LMS) for local school districts
  • Blackboard Learn LMS & Collaborate Administration
  • Implementation Project Planning
  • Business Analyst for development of new Event Management System (EMS)

November 2014 - December 2015

Application Administrator - Learning Management System
TriZetto Corporation

  • Implemented Cornerstone LMS for the enterprise
  • Cornerstone LMS Administrator
  • Implemented Extended Enterprise portals and e-commerce suite
  • Provided training and business analytics for management and key decision makers
  • Provided LMS support for trainers and end-users
  • Project Management and Process Improvement
  • Improved evaluation and assessment process to reduce workload

December 2011 - November 2014

Learning Management System Administrator
Marshall University

  • Maintained and administrated Blackboard Vista and Learn 9 LMS
  • Developed and implemented a major product upgrade with the LMS team
  • Verified reported bugs and security flaws and worked with vendors to create resolutions and workarounds
  • Developed training materials for faculty and students
  • Worked with faculty in the development of online courses
  • Performed testing of Service Packs, Powerlinks, and new versions of Blackboard software, as well as various other software
  • Supervised student assistants
  • Tier-3 support

September 2007 - November 2011

Assistant LMS Administrator
Marshall University

  • Performed system administrative tasks
  • Developed training materials for faculty and students
  • Performed testing of Service Packs, Powerlinks, and new version of Blackboard Vista, as well as various other software

July 2005 - September 2007

Instructional Developer
Marshall University

  • Aided faculty development of fully online courses, hybrid courses, and course supplements in a variety of disciplines
  • Aided and trained faculty members in the use of Blackboard Vista
  • Provided support to faculty in the development and throughout the teaching of their E-course

August 2004 - July 2005



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