Career Profile

Skilled IT professional specializing in system implementation, administration, portfolio management and process improvement.

Experiences

Implementation Manager

Sep 2017 - Present
SAP

  • Manage implementation project portfolio for Small Business ERP Implementations
  • Drive product road map based on customer requirements
  • Manage customer escalations and issues
  • Liaise with marketing and sales to identify target customers and industries

Implementation Consultant

Dec 2015 - Sep 2017
SAP

  • Implement SAP Anywhere for Small and Medium Businesses
  • Conduct customer visits for project planning and training
  • Work closely with development team to define requirements for new software features and enhancements
  • Gather and refine customer requirements for custom integrations
  • Interface with third party developers and partners on behalf of customers, serving as PM and technical resource.

Implementation Specialist / Business Analyst

Nov 2014 - Dec 2015
LearningMate / Arizona Department of Education

  • Implemented Learning Management Systems (LMS) for local school districts
  • Blackboard Learn LMS Administration
  • Blackboard Collaborate Administration
  • Implementation Project Planning
  • Business Analyst for development of new Event Management System (EMS)

Application Administrator

Dec 2011 - Nov 2014
TriZetto

  • Implemented Cornerstone LMS for the enterprise
  • Cornerstone LMS Administrator
  • Implemented Extended Enterprise portals and e-commerce suite
  • Provided training and business analytics for management and key decision makers
  • Provided LMS support for trainers and end-users
  • Project Management and Process Improvement
  • Improved evaluation and assessment process to reduce workload

Learning Management System (LMS) Administrator

Sep 2007 - Nov 2011
Marshall Unviersity

  • Maintained and administrated Blackboard Vista and Learn LMS
  • Developed and implemented a major product upgrade with the LMS team
  • Verified reported bugs and security flaws and worked with vendors to create resolutions and workarounds
  • Developed training materials for faculty and students
  • Worked with faculty in the development of online courses
  • Performed testing of Service Packs, Powerlinks, and new versions of Blackboard software, as well as various other software
  • Supervised student assistants
  • Tier-3 support

Assistant LMS Adinistrator

Jul 2005 - Sep 2007
Marshall University

  • Performed system administrative tasks
  • Developed training materials for faculty and students
  • Performed testing of Service Packs, Powerlinks, and new version of Blackboard Vista, as well as various other software

Instructional Developer

Aug 2004 - Jul 2005
Marshall University

  • Aided faculty development of E-Course, T-Courses, and course supplements in a variety of disciplines
  • Aided and trained faculty members in the use of Blackboard Vista
  • Provided support to faculty in development and throughout the teaching of their courses

Skills & Proficiency

SAP Anywhere

Blackboard Learn & Collaborate

Cornerstone OnDemand

Lean Enterprise (Green Belt)

Project Management

Business Analysis

Microsoft Office

Windows and MacOS